FAQ

EdgeFlow security updates How does Cogniac ensures security updates on EdgeFlow Cogniac understands security patches for EdgeFlow operating system are important part of security, especially knowing that the EdgeFlows are deployed inside the cu...

Data Retention How long does Cogniac retain customer data Cogniac gives customer complete control of how long their data is retained. Any customer uploaded data ("media" in the Cogniac system) which is not used for continuous imp...

What characters and languages are supported? Cogniac documentation and products are written and formatted in English. Throughout the system, all standard ascii characters are supported. Common alphanumeric characters are allowed in applications...

How do I report bugs or feature requests? We welcome all feedback - please reach out at support@cogniac.ai

Do you have SDK's or helpful libraries? Python Client Library   https://github.com/Cogniac/cogniac-sdk-py C# Client Library https://github.com/Cogniac/cogniac-sdk-csharp Please contact us if you have requirements for a client library i...

Which timezone is used throughout the Cogniac system? Timestamps throughout the API use UTC/coordinated universal time. Please see the following wiki link for more details: https://en.wikipedia.org/wiki/Coordinated_Universal_Time

Do Cogniac access tokens expire? Yes. Access tokens will expire after 24 hours. Users will have to re-authenticate after a token has been created and used for 24 hours.

I keep getting errors - what am I doing wrong? Please analyze the HTTP response closely - the HTTP error code, the message, and the unique Cogniac error code at the end of the message string. You can find detailed error messages if you can match ...

Checking EF basic connectivity For EdgeFlows successful operation EdgeFlow needs basic networking services like DNS and reachability to certain FQDNs at certain ports  Currently the requirement - Source IP - EdgeFlow IP Source Port  ...

Data Security and Encryption How does Cogniac ensure security of customer data Cogniac treats customer data with the utmost care with an emphasis on Data Security during transfers and at rest.  When customers upload data ("media" in th...

Are there data limits or API rate limits? There are currently no strict rate limits for our API.  There are recommended limits to the size of Media files: *Recommend use of multi-part for media larger then 10MB *Require use of multi-par...

How does Cogniac handle downtime? Please check our current system status at  https://cogniac.statuspage.io ,  where you can subscribe to real-time service status updates.

How does the EdgeFlow get its network configuration? Via DHCP on the internet-facing wan0 ethernet port by default. Refer to the EdgeFlow Quickstart Guide or contact Cogniac Support for assistance in provisioning static IP addresses.  What pu...